Front of House Operations Manager

The Front of House Operations Manager package.

• A competitive salary of Circa £43000
• A bonus based on performance
• Self-contained accommodation is available
• Career progression and professional development opportunities.
• The chance to be a key part of a respected hotel.
• A supportive, vibrant team environment.

The Client looking to appoint a Front of House Operations Manager

A renowned UK hotel group seeking a highly skilled and charismatic Front of House Manager to join their team. As a cornerstone of guest interaction, the ideal candidate will embody a warm and welcoming presence, offering exceptional hospitality to all who step through our doors. This role is perfect for a motivated professional experienced in front office or operations, with a track record of success in large, high-profile organisations.

The Front of House Manager opportunity.

As the Front of House Operations Manager, you'll be responsible for ensuring seamless, high-quality service across all areas of front of house operations, including reception, night staff, porters, and maintenance. Reporting to senior management, you will lead these teams in delivering a consistently exceptional guest experience, setting high standards, and maintaining efficient operations. You will also be pivotal in executing company initiatives, ensuring that they align with our brand standards and guest expectations.

Key Responsibilities:

• Guest Experience: Act as the primary host, extending a warm welcome to every guest and fostering a culture of personalized service.
• Team Leadership: Manage and inspire front office, nights, porters, and maintenance teams to deliver outstanding service. Provide training, development, and motivation to meet and exceed guest expectations.
• Operational Excellence: Oversee daily operations to ensure the front of house runs smoothly and efficiently, adhering to health and safety regulations.
• Strategic Implementation: Roll out company initiatives, aligning front-of-house operations with organisational goals and maintaining high standards of guest service.
• Problem-Solving: Quickly address and resolve guest concerns and operational issues to maintain a positive experience and uphold the hotel's reputation.
• Communication: Serve as the liaison between front of house and other departments, fostering open communication and teamwork.

The requirements of the Front of House Operations Manager.

• Proven experience in a similar Front of House Manager role or as an operations Manager with front office oversight, ideally within a large UK hotel.
• Strong track record in team leadership and guest relations, with a warm, approachable demeanour.
• Demonstrated experience in implementing company initiatives across multiple teams or departments.
• Excellent communication, organisational, and problem-solving skills.
• Flexibility to work varied hours, including weekends and evenings, to meet the needs of the hotel.