Job Description
Hotel Operations Manager
Exeter, Devon
JWR is currently recruiting for a passionate and experienced Hotel Operations Manager for a prestigious and vibrant hotel in the heart of Exeter. The hotel is dedicated to providing exceptional guest experiences, with high standards of service, comfort, and attention to detail.
Salary/Package:
- Salary from £42.5k + Bonus
- Comprehensive training and professional development opportunities
- Complimentary meals on duty and employee discounts
- A supportive, dynamic team culture in a respected hotel brand
- Opportunities for career advancement
- Free Car parking
As Operations Manager, reporting to the GM, you will support in leading the team to ensure smooth daily operations, upholding the hotels brand standards and commitment to excellence.
As the Operations Manager, you will oversee all aspects of hotel operations, including front office, housekeeping, food and beverage, and maintenance. You will work closely with department heads to ensure operational efficiency, enhance guest satisfaction, and maintain compliance with company standards. This role requires a dynamic leader with a focus on exceptional service, team development, and effective communication.
Key Responsibilities:
- Operational Leadership: Oversee day-to-day hotel operations, ensuring all areas meet established standards for quality, efficiency, and guest satisfaction.
- Team Management: Lead, mentor, and motivate department managers and staff to deliver exceptional service and achieve performance goals.
- Guest Experience: Drive guest satisfaction by ensuring exceptional service at every touch-point, addressing guest feedback, and implementing improvements.
- Budget Management: Assist in budget planning, monitor expenses, and control costs to meet financial objectives without compromising service quality.
- Health & Safety Compliance: Ensure the hotel complies with health and safety regulations, maintaining a safe environment for both guests and staff.
- Problem Solving: Address operational challenges and proactively implement solutions to enhance the guest experience.
- Continuous Improvement: Identify areas for operational efficiency and implement strategies for improvement, focusing on productivity and quality.
Skills & Experience:
- Previous Experience: Minimum of 1-2 years in a similar hotel management or operations role, preferably within a branded or upscale hotel.
- Leadership Skills: Strong leadership qualities with the ability to motivate, mentor, and manage teams effectively.
- Customer Focus: Exceptional understanding of guest service standards and a proven ability to enhance guest satisfaction.
- Financial Acumen: Experience in managing budgets, controlling costs, and maximising revenue opportunities.
- Problem Solving: Strong decision-making and problem-solving skills with an adaptable and proactive approach.
- Communication: Excellent interpersonal and communication skills, with a commitment to fostering a positive team environment.
If you would be interested in discussing in more detail, send your CV today!
