Microsoft 365 SME

Job Purpose and primary objectives: Microsoft 365 Administrator to provide L3 support for Azure AD and M365 collaborative products Key responsibilities (please specify if the position is an individual one or part of a team): * UK SC (Security Cleared) is Mandatory * Expert knowledge of M365 workloads (Exchange Online, SharePoint, Teams). * Managing/Administering Exchange Online and other M365 * Strong knowledge of Azure Active Directory (AAD) and Conditional Access policies. * Collaborative tools/products like Teams, SharePoint, One Drive etc. * Configure and manage a Teams environment, channels, chats, and Apps. * Manage Teams meetings, Phone numbers and services for Teams Phone. * Monitor and troubleshoot L3/L2 level Teams and Outlooks issues. * Implementing Microsoft Azure tenant-level configuration, including,  Azure Active Directory administration  Conditional Access Policy (CA)  Service Principal  System for Cross-Domain Identity Management (SCIM) Provisioning and Support  Apps Registration  Azure AD - User and group Management, AD Connect etc. * Familiarity with Microsoft Security & Compliance Center tools. * Experience with hybrid Exchange and AD environments. * Understanding of Azure Active Directory (AAD) and integrations with M365. * Understanding of Azure AD Connect and Azure AD directory service for managing cloud identity. Understanding of SSO and MFA technologies for SaaS applications. * Strong PowerShell scripting and automation skills * Hands on knowledge of ITIL-based processes for incident, change, and problem management. * Good to have any working experience of Intune Device management. Key Skills/Knowledge: M365 Administration * Manage and maintain Microsoft 365 (M365) platform, including Exchange Online, SharePoint Online, Teams, and OneDrive for Business. * Oversee tenant configurations, policies, and service health. * Implement and manage M365 security and compliance features (e.g., DLP, Conditional Access, Defender, Compliance Manager). * Monitor Microsoft updates/changes and involve respective teams to ensure compliance and readiness for new features or updates. Azure and Related Tools: * Knowledge of Microsoft Azure environment, Azure Cloud, Azure tenant, and integration with M365 tools and products. * Understanding of Active Directory (AD) & Active Directory Federation Services (ADFS) and their role in hybrid configurations. Advanced Troubleshooting: * Perform root cause analysis for complex M365 issues. * Escalate and manage cases with Microsoft Support when necessary. * Handle mail flow issues, hybrid configurations, and service interdependencies. * Experience in handling escalated issues, including coordination with multiple teams and vendors. Migration & Deployment: * Lead and execute M365 migrations (e.g., Exchange On-prem to Exchange Online). * Configure and optimize hybrid environments. Automation & Scripting: * Develop PowerShell scripts for managing and automating M365 tasks. * Monitor and optimize license utilization. Monitoring & Reporting: * Set up monitoring tools and dashboards for M365 services. * Generate usage and health reports for stakeholders. * Prepare incident reports and root cause analysis (RCA) documents. Documentation & Best Practices: * Create and maintain documentation for processes, configurations, and troubleshooting guides. * Enforce ITIL-based processes for incident, change, and problem management. Service Delivery: * Adhere to SLAs/OLAs for incident, service request, and problem management. * Handle tickets/service requests effectively while maintaining high-quality standards. * Follow ITIL/ITSM best practices and Agile frameworks to ensure efficient service delivery. Collaboration & Teamwork: * Work independently and collaboratively with cross-functional teams. * Demonstrate excellent problem-solving, decision-making, and team coordination skills Experience required: 3 Years + Duration of the Assignment: 6 Months Start Date (please mention the date not ASAP): 06/01/2025 Additional remarks (if any): UK Security Clearance - Essential Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.