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Job Description

Automotive Account Manager Required in Harlow, Essex - Hybrid Working.
  • Hours Monday to Friday 9.00am to 5.00pm home based, but also in the office at least a couple of days a week.
  • Salary circa £50,000 p.a.
  • 20 days annual leave increasing with length of service (plus Bank Holidays).
  • Enhanced sick pay.
  • Pension contributions 4% employee and 4% employer.
  • Life Assurance 4 x basic salary.
  • Access to discount platform with over 800 retailers.
  • Employee wellbeing hub.
  • Cycle to work scheme.
  • Contract: Full Time, Permanent – Hybrid.
Our client is a market leading Company providing an award-winning automotive warranty and insurance products service. They are actively looking to hire an Automotive Account Manager, in this role you will have overall account management responsibility of a specific Automotive Company Account.

Key Responsibilities of this role Automotive Account Manager include:
  • Developing long-term relationships with Car Auction sites and their customers.
  • Liaise between customers and internal teams to ensure the timely and successful delivery of solutions according to customer needs.
  • Operate as the lead point of contact for any and all matters specific to your customer.
  • Build and maintain strong, long-lasting customer relationship.
  • Develop a trusted advisor relationship with key accounts, stakeholders and sponsors.
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
  • Forecast and track key account metrics, identifying growth opportunities.
  • Assist with high severity requests or issue escalations as needed.
  • Provide effective communications with relevant Auction sites operation personnel regarding all aspects of the product and services.
  • Provide advice and support to the internal operations team including claims, Central operations and complaints and formulate written responses.
  • Maintain complete records of contacts and actions.
  • Complete performance reviews with the client and feedback to the Internal Operations team.
  • Ensure all KPI'S are relevant and are being worked to and company service levels are adhered to.
  • Work with the Chief Operations Officer to provide detailed workflows and reports.
  • Negotiate commercial decisions and settlements with relevant parties where requested.
Regulatory Conduct Requirements: In addition to the responsibilities outlined, this role is subject to the following Conduct Rules which are applied to individuals in firms authorised by the Financial Conduct Authority.

Attributes our client is seeking for the Automotive Account Manager role:
  • Extensive Knowledge of the automotive and/or insurance industry.
  • Technical Qualification in Vehicle Mechanics.
  • Strong negotiation skills.
  • Excellent communication skills.
  • Approachable Organised Resilient Methodical.
  • A solution provider Knowledge & Experience.
  • Proven account management or other relevant experience.
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organisation, including executive level.
  • Experience in delivering client-focused solutions based on customer needs.
  • Excellent listening, negotiation and presentation skills.
  • Excellent verbal and written communications skills.
If this Automotive Account Manager Vacancy interests you or you would like to find out about other Motor Trade Jobs in Harlow, please contact Louisa Coggs at Perfect Placement now!

Please attach a current copy of your CV and contact details to your application and you are available to be contacted by phone during the working day as if you are shortlisted for the role we will call you.

Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.