Job Description
Warranty Claims Administrator - Warrington
You will be dealing with claims and general telephone enquiries received from customers, dealerships and end users and providing a consistently superior customer experience at all times by meeting or exceeding our customer’s expectations.
Benefits for the successful Warranty Claims Administrator / Specialist:
At Perfect Placement, we specialise in Motor Trade Jobs, so if you are looking to improve your Automotive Career, please contact us today. We are the leading UK Motor Trade Recruiters with many Automotive Vacancies across the whole of the UK!!
- Basic Salary £26,000
- Monday to Friday role - 35 Hours per week
- Leading Autmotive Business & Warranty Provider
- Excellent Company Benefits: enhanced Holiday, Discounts, Healthcare, Maternity/Paternity pay, Pension etc.
You will be dealing with claims and general telephone enquiries received from customers, dealerships and end users and providing a consistently superior customer experience at all times by meeting or exceeding our customer’s expectations.
Benefits for the successful Warranty Claims Administrator / Specialist:
- Basic Salary of £26,000
- 25 days annual leave plus Bank Holidays, plus purchase scheme. (increasing with service)
- Employee discounts
- Enhanced Maternity & Paternity pay
- Great pension
- Private Healthcare
- Monday to Friday working pattern
- To ensure all telephone claims are processed proactively and efficiently within the limits of authority and in line with company policy.
- To ensure claimants are informed of the status of the claim - where a claim is rejected or adjusted. A full explanation of the reasons must be recorded on the claim file.
- Where requested to process claims payments within the limits of authority and in line with company policy and the terms and condition of the product.
- To deliver a consistently superior customer experience, ensuring that we have met all the customer’s needs, answered all their questions and that then customer fully understands our decisions.
- To conform to all company policies in force at all times e.g. the security of corporate information, electronic mail policy, computer usage policy.
- Able to demonstrate excellent customer service skills
- General IT / PC Skills and experience of using Microsoft office applications
- Some Motor Trade or Motor Vehicle knowledge or experience
- Efficient time management, to organise work to meet specific
objectives - Any eye for detail
- Good Teamwork
At Perfect Placement, we specialise in Motor Trade Jobs, so if you are looking to improve your Automotive Career, please contact us today. We are the leading UK Motor Trade Recruiters with many Automotive Vacancies across the whole of the UK!!