Job Description
Operations Manager
The Operations Manager Package
- Competitive salary £48000 negotiable
- performance-based bonuses.
- Opportunities for professional growth and development.
- Staff benefits, including discounts on stays, dining, and spa services.
- A supportive and vibrant working environment in one of the UK's most luxurious resorts.
About the client
Nestled in the heart of one of the UK's most picturesque landscapes, our client's hotel offers world-class amenities, a celebrated culinary experience, and a haven of tranquility for discerning guests. Renowned for our unwavering commitment to quality, we're searching for a dynamic leader to uphold our client's legacy of excellence.
The Operations Manager Role:
As the Hotel Operations Manager, you'll be at the helm of day-to-day operations, ensuring seamless coordination between departments to deliver an unparalleled guest experience. This is a pivotal role for a passionate professional who thrives in a high-end hospitality environment.
Key Responsibilities:
- Oversee all operational aspects of the resort, including front office, housekeeping, food & beverage, and spa services.
- Lead, mentor, and inspire a diverse team to deliver five-star service at every touchpoint.
- Implement and maintain operational standards, ensuring compliance with health, safety, and brand protocols.
- Work closely with senior management to develop strategic initiatives that drive guest satisfaction and profitability.
- Monitor performance metrics, budgets, and resources to achieve financial goals.
- Handle guest feedback with professionalism and a solution-focused approach.
The requirements of the Operations manager
- Proven experience as an Operations Manager or similar leadership role in a luxury hotel or resort.
- Exceptional organisational and interpersonal skills.
- A passion for delivering world-class guest experiences with meticulous attention to detail.
- Strong commercial acumen and financial management capabilities.
- Ability to foster a culture of excellence, teamwork, and innovation.
- Flexibility to work in a fast-paced, dynamic environment.
