Job Description
Reception Manager
Cornwall
JWR is recruiting for a dynamic and service driven Reception Manager to lead the front-of-house team at a popular family focused hotel in Cornwall, renowned for its stunning coastal views and exceptional service.
Salary / Package
- Salary from £28-£30k DOE
- Performance related bonus
- Discounts across the group including off peak gym & spa membership
- Opportunity to work in a vibrant and dynamic team environment in an amazing location
- Career growth and development opportunities within a reputable hotel group.
Role Overview:
As Reception Manager, you will oversee all aspects of the front desk operations, ensuring seamless guest experiences from check-in to check-out. Your leadership will drive excellence in customer service, staff training, and operational efficiency.
Key Responsibilities:
- Manage daily front desk operations, including check-ins, check-outs, and guest inquiries.
- Train, supervise, and inspire a team of receptionists to deliver exceptional service.
- Monitor guest feedback and implement improvements to enhance guest satisfaction.
- Maintain high standards of cleanliness, organisation, and efficiency at the reception area.
- Handle guest complaints and resolve issues promptly and professionally.
Requirements:
- Proven experience in a supervisory or managerial role within the hospitality industry, preferably in a front desk or reception setting.
- Excellent communication, leadership, and organisational skills.
- Ability to multitask and work effectively in a fast-paced environment.
- Knowledge of hotel reservation systems and proficiency in MS Office.
- A passion for delivering outstanding guest service and creating memorable experiences.
If you are a motivated leader with a passion for hospitality and a drive for excellence, we invite you to apply for this exciting opportunity - send your CV today!
